Shipping policy

Processing Time: All orders take 10-15 business days to process, regardless of the shipping option selected. This processing time is separate from shipping time.
Shipping Schedule: Orders are shipped on Tuesdays and Thursdays, excluding national and religious holidays. Please note that we do not ship orders the same day. For example, if you order on Monday, your order will ship out on Thursday.
Order Confirmation: You will receive a confirmation email with a tracking link once your order has shipped.
Address Accuracy: Please ensure your shipping address is accurate and complete. Inaccurate or incomplete addresses may delay processing by an additional 2-3 business days.
Package Delivery: Most packages are delivered to your mailbox or front door. Signature requirements vary by courier. If a courier deems the location unsafe, they may hold the package at a local post office or reschedule delivery. We recommend using an address where someone can accept the package.

Tracking Information: You will receive an email confirmation once your order has been processed (up to 72 hours) and a second email once it has shipped, including your tracking number.
Issues with Tracking: If there are issues with your tracking number or delivery, please contact the courier directly before reaching out to us. Allow 1-4 days for tracking information to update. In rare cases, tracking may not update, but you will still receive your order. If your order has not arrived after the estimated delivery time, please contact us.

Courier	Phone Number	Instructions to Speak with a Representative
USPS	1-800-275-8777	Press 0, then 0, then 5, then 5, then 2
FedEx	1-800-463-3339	Say "Speak to a representative" at each prompt
UPS	1-800-742-5877	Press 0 at each prompt
Canada Post	1-800-267-1177	Press 0 at each prompt
DHL Express	Varies by country	Click here for customer support
Hongkong Post	852-2921-2222	Press 8, then 5
GLS	Varies by country	Click here for customer support

Responsibility: International customers (outside the U.S. and Canada) are responsible for any applicable duties, taxes, and fees determined by local Customs authorities. These fees are not included in your purchase price and cannot be refunded.
Shipping Terms: We ship international packages DDU (duties and taxes unpaid). All applicable fees must be paid by the recipient to receive the parcel. For estimates on these fees, please contact your country's customs office.
DHL Payments: DHL may pay any duties and taxes on your behalf upon entry into the country. You may receive an invoice from DHL after delivery for any charges plus a small administration fee.

Address Accuracy: It is the buyer's responsibility to enter the correct shipping address. There is a small window (4 hours) to cancel or change your order after placement. Please email us at simplybondedselfcare@gmail.com immediately if you need to make a change.
Returned Packages: If the address is incorrect and we cannot cancel the order, you can return the order once received. Refer to our return policy for details. If the package is returned to us, we can reship it to the correct address or issue a full refund.
Shipping Fees: Upgraded shipping fees will not be refunded if the package is returned due to an incorrect address.

Return Shipping Costs: By placing an order, you are responsible for the cost of return shipping. Please refer to our return policy for further details.

Tracking Confirmation: All shipments include tracking with delivery confirmation. If tracking indicates that your package has been delivered but you have not received it, please contact the courier using the information above. We cannot be held accountable for packages marked as delivered.
Lost or Stolen Packages: If you have previously experienced issues with lost or stolen packages, we recommend having your order delivered to a work address to ensure safe receipt.